You just need to provide a name and a sign-in ID, either an email address or mobile number. We treat privacy a serious matter and don’t ask for anything more than what we need to authenticate your identity.

Yes, you can assign a specific messaging channel to be the messaging client for a specific organization. This way, you can easily separate your messaging activities for work from community or school. To do that, go to “Profile/Message Profile” page and under each messaging channel, check an organization to associate it to the messaging device or vice versa.

In this case, you already have an account with us and simply need to activate your online profile. To activate your profile, select either the email or mobile option under the “Did you login here for the first time?” on the “Sign-In” page. On the following page, simply provide your email or mobile number, along with a new password. Follow the rest of the instruction to complete the activation process.

You don’t have to quit Guppers if you just want to stop participating in an organization. Simply go to the organization “Home” page and click the “Leave this Organization” link to quit from the organization. To quit Guppers completely, go to your “Profile/Account” page and click the “Cancel Membership” button. We will keep your profile and data for 30 days in the system. Should you decide to come back, email us at support@guppers.com and we will be happy to re-activate your account and data within this period. After the 30-day period, you will need to start creating a new account from scratch.

The owner of the organization will pay for the SMS using the available credits that come with his or her subscription plan. The member who broadcasts the message from a mobile phone does not pay anything, except the standard rate or charges imposed by his or her mobile plan. Similarly, it costs nothing for members to receive broadcasted message via mobile phones; standard rate and other charges may apply, however.

Yes, joining Guppers is free. We will start you up with a FREE Starter Plan, which allows you to create a single organization. The free plan does allow you to join as many organizations as you want. Upgrade to a higher plan only when you need more features and resources.

We offer three levels of subscription plans: Essential, Plus, and Premium. Each comes with different level of features, bandwidth, and storage. If none of the standard plan meets your business needs, contact us at sales@guppers.com and we will be happy to customize a plan that fits your business needs.

No, there is no long term contract to sign. We offer a monthly subscription model; pay every month to keep the service running and cancel it any time you want.

You may get support from Guppers via the following channels:

1. Email us at support@guppers.com.
2. Call us at (646)450-3488.
3. Call or chat with one of us who over Skype.  Find out who is online now.
4. If you are currently logged in, send us a message via the feedback tab located at the right edge of the page.

You can use email, mobile, or IM (currently supports GTalk only) as your messaging channels. You can add as many channels as you want. Once verified, you can use any of them as your secondary authentication ID.

Yes, you can add more than one sign-in ID. Simply add more messaging channels, in the form of email address, mobile number, or instant messenger ID, into your profile. Those IDs will be your secondary identities and you can use them for login and authentication purposes.

Messaging Culture is the personal language setting for system generated instructions or messages initiated from the member to others. For example, when an invitation was sent by a member whose Messaging Culture is set to Chinese, the email or mobile invitees will receive the system generated invitation in the Chinese. However, setting a preferred language for Messaging Culture will still allow the member to type in and send personal message in any language he or she chooses to.

Use personal status to tell others what you are doing. Only people who you work with can see your status via individual profile. You can set your status conveniently from either the portal or mobile device via the STATUS command.

Yes, you can upgrade your subscription anytime. We will prorate and refund the remaining days of your existing subscription fee. The new subscription will take into effect immediately.

Yes, you can downgrade your subscription. Your existing subscription will continue until the end of the monthly subscription. The new plan will kick in immediately after that. During the downgrade, you may be asked in advance to select a list of groups or organizations for removal if your existing usage would exceed the limits of the new plan, when it goes into effect. Any removed data will be kept for 30 days in our system. Should you decide to restore any of it within this period, email us at support@guppers.com.

You can find out your current status of resources, including available storage, bandwidth, and SMS, by going into the “Profile/Subscription Plan” page.

An organization is the collaboration workspace private to your organization and is restricted to only members of the organization. No one else from outside can have access to all the information and shared resources. You can add collaboration groups within your organization to further manage and restrict collaboration activities and data to specific members.

Yes, you can create as many organizations as you want, as long as your plan supports it. The free Starter Plan allows you to create a single organization with no group support. The Essential Plan supports one organization also, but allows you to create groups within the organization. If you need to create more than one organization, go with the Plus and Premium plans. Regardless of this restriction, you can join as many organizations as you want since you do not own them.

Yes, you can quit an organization anytime you want. Go to the “Home” page of the organization and click the “Leave this Organization” link. You may also quit and organization from a mobile device via the QUIT command.

Organization policy is a set of pre-defined rules that can be selectively and uniformly enforced down to all groups within an organization. It essentially overwrites the corresponding rule set within a local group, when it is enforced. To allow some flexibility among groups to have different group settings, such Messaging Mode, do not enforce any policy at the organization level.

Yes, you can hide a group from listing. Only members of the group can see and access its content.

Yes, you can join as many groups as you want.

Set the join mode to “Invite-Only”; members can only join the group via an invitation sent by you.

Make your group a “Free-To-Join” group. Everyone can basically join the group directly without an invitation. To add an approval requirement, simply check the “Required Approval” check box.

Inviting a member requires you to send an email or SMS invitation to the person you are inviting. The invitee must accept your invitation in order to become member of the organization. This method is appropriate when membership is voluntary. In contrast, enrolling a member does not require an invitation. You directly make a person a member of your organization or group. The new member will receive a membership notification about the enrollment and he or she has the option to quit the membership anytime. Use this approach only when you legally own the user contact and have obtained advanced permission from the user to be a participant in your collaborative activities.

An External Member can be a partner, buyer, supplier, or even a customer who closely works or collaborates with members of your organization of other external members. Access of an External member is restricted to only the group he or she was invited to. He also cannot view or access any information at organization level.

Conversation mode essentially set the messaging behavior within an organization or groups. There are four modes available: Full, Broadcast, Survey, and Post

Full Mode - allows any members to send a message to his or her organization or group. All other members can receive the message and view it on the Conversation page.

Broadcast Mode - allows only owner, administrator(s), or contributor(s) to send a message to his or her organization or group. All other members can only receive messages and view it on the Conversation page.

Survey Mode - allows any members to send a message to his or her organization or group. However, only the owner or administrator(s) can receive the message and view it on the Conversation page.

Post Mode - allows any members to send a message to his or her organization or group. However, no member can receive the message and it can only be viewed from the Conversation page.

Yes, you can suspend incoming messages from a particular organization or group to your mobile device. Simply issue the OFF command followed by the group or organization ID. To lift the suspend use the ON command.

You can broadcast a message in three different ways: portal, email, or SMS. To send a message from portal, go to the “Conversation” page of the organization or group. To send from an email directly, simply enter the desired message content in the email body and then addressed the email to the email address of the organization or group. Finally, to broadcast a message right from your mobile device, just enter the messaging ID of an organization or group, immediately followed a comma separator and content of the message. Send the SMS to your local access number.

You can post a document directly from the portal or email. To upload from portal, go to the “Documents” page of your organization or group, and upload the file from there. To publish directly from email, enter the file title in the subject line and the description in the body. Add any path (e.g.: #path=doc\new) or tag (e.g. #tag=price, international) information after the description. Finally, attached the file and send the email to the organization or group email address.

support upload of DOC(X), XLS(X), PPT(X), PDF, ZIP, GIF, PNG, JPG, TXT, and HTML files.

They are three collaboration modes available: Full, Read, and Private

Full Mode - allows all members to post, read, and modify documents within the document area of the organization or group. All members can also read all revisions of all documents freely

Read Mode - allows only Owner or Administrator(s) to post, read, and modify documents within the document area of the organization or group. All other members can only read the posted documents and revisions.

Private Mode - allows only Owner or Administrator(s) to post, read, and modify documents within the document area of the organization or group. All other members can also read and modify the originally posted documents; however, they cannot read any revision posted by others except themselves.

A quick link is almost like a favorite links for an organization or group. It is an easy way to share a URL with other members. You can post a link directly from either the portal or your mobile device via the POST command. To restrict posting to only owner or administrators, make sure to set the Collaboration Mode of the Document area to Read-Only.

A list is a user-defined structured storage to hold organization or group data for a specific purpose. User can add and define data column of various types, including text, number, date, email, phone, URL, member, group, or even pre-defined choices. Once the list is created, members can start adding records to the list.

Yes, you can add data to a List from your mobile device. A List ID is always unique within an organization among others lists and groups. Therefore, you can add data to a list by simply typing the list ID, followed by all its comma separated data elements in your SMS body and then send it to your local access number. For detail usage, please check the LIST command.

A notify-able column is a column of email, mobile number, member, or group type. This column contains direct or indirect contact information that can reach a specific user. By checking the “Notify this member when item is changed” checkbox, you basically instruct Guppers to send a notification to the pertinent user whenever there is a change in the record.

A send-able list is a list that has at least one column with either email or mobile data type. You can broadcast a message using a send-able list. Broadcast a message to the list like you send a message a group.

Read Only – All members can only read list items.
Full collaboration – All members can post, read, update, and delete a list item.
Private Collaboration – A members can post a list item and read only items posted by him or herself.

In all events, the list owner, administrators, and contributors can post, read, update and delete a list item.

Creating a poll is very easy, you just need to define the question, description, and answer choices and you are ready to start polling.

Just set the “Max number of vote per participant” to 1. Set to a higher number if you want to allow more.

Yes, you can set an expiration date on your poll. After the expiration date, no one will be able to vote except viewing the poll result.

Yes, you can see the vote detail. However, a poll creator can always hide the detail by simply turning the anonymous polling option on.

Depending on the active messaging channels you associated with the polling organization or group, a copy of the poll will be forwarded to those email or mobile channels. If you receive the poll in an email, simply click on your choice and your answer will be submitted automatically. To vote via an SMS, enter the polling keyword followed by the numeric or alphabet choice of your answer (for example, KUFXX 1). Finally, you can always vote directly from the portal.

You can simply create a group for your project and add only members of your team into the group. Only members of you team can participate and share resource within the group. You can even hide your group from other non-members in the organization and no one will know it ever exists.

They are a total of five roles:

Owner - The creator of an organization or group. This person has full control of the organization or group he or she creates.

Operator - A member with administrator role. When a member is made the Operator of an organization or group, he or she has the same privileges as the owner has except the ability to remove the owner and promote another member to be an Operator.

Contributor – A contributing member. In Broadcast Conversation mode, a member with contributor role can broadcast a message whereas a normal member cannot.

Member – A normal group member.

External Member – An outside partner who are invited to collaborate in a group. An External Member has access to the group he joined only and cannot view any information at the organization level.

? JOIN 

Usage:
ENROLL [<organization ID> | <group ID>] {[<mobile> | <email>]}

Where,
<organization ID>      Message ID of an organization (e.g. syntomos).
<group ID>                 Messaging ID of a group within an organization (e.g. biz or syntomos.biz).
<mobile>                    Mobile number of the invitee.
<email>                       Email address of the invitee.

Example:
ENROLL syntomos +15161111111
ENROLL syntomos jhon@syntomos.com
ENROLL syntomos +15161111111 +60122222222 john@syntomos.com 
ENROLL biz +1516111111
ENROLL syntomos.biz +15161111111

Special Note:
Enrolling a member will make the mobile or email user a member immediately. However, The user will receive a membership notification and he or she is given the option to quit.

To enter valid mobile number, you will need to start with + followed by the country code and number. You are not required to provide a fully qualified group name unless you share a same group name with more than one organization you participate in.

<> Indicates a data element. [|] Indicates options of supported elements. {} Indicates repeating element.

LEAVE syntomos.biz 

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